Return Material Authorization (RMA)
For modems purchased directly from Teledyne Paradise Datacom, contact us using the Contact Support form below and include the following information:
- Equipment model number
- Equipment serial number
- Description of the problem
- Your name and contact information (phone, email)
Servicing / RMA Returns
Technical Support will provide an RMA Form/Fault Report document if a modem requires further investigation or repair.
After you complete the forms and return them to your Technical Support contact, you will be assigned an RMA number to authorise the return of the modem for evaluation and repair.
To avoid transit damage, please ensure that the units are packed with the original shipping materials and that these materials are in good condition for transit back to the factory. Otherwise, a professional shipping company can be used to package the equipment to prevent damage during shipment.
Damage incurred during shipping is not covered under warranty!
